SABITU, ADESOLA ABULBAAKI

Managed end-to-end recovery processes, ensuring efficient daily operations and adherence to established protocols.

Collaborated with legal teams and cross-functional departments to resolve escalated cases and ensure regulatory compliance.

Led and mentored recovery executives, providing guidance and training to enhance team capabilities and performance.

Leveraged financial IT tools to streamline and enhance debt recovery processes, improving operational efficiency.

Developed and implemented new programs to address company challenges, contributing to improved recovery outcomes.

Managed day-to-day operations of recovery teams, leading and motivating team leaders and agents to achieve outstanding performance.

Developed and implemented creative coaching and mentorship methodologies, fostering team skill development and growth.

Communicated expectations, provided feedback, and resolved conflicts to maintain a cohesive and high-performing team environment.

Evaluated the success of recovery programs and initiatives, identifying key areas for improvement in future efforts.

Developed and implemented new programs to address internal challenges, enhancing overall recovery processes and outcomes.

Directed daily operations of a collections team, developing and motivating staff to deliver outstanding performance.

Ensured 100% compliance with collections processes, controls, policies, and procedures, mitigating operational risks.

Coordinated information exchange and updated collection techniques, enhancing team efficiency and effectiveness.

Cultivated an environment of trust, open communication, and creative thinking, fostering cohesive team effort.

Managed performance of assigned portfolios and consistently achieved team and group collection targets.

Proactively monitored customer accounts to identify overdue payments and prevent further delinquency.

Reconciled discrepancies between customer payments and invoices, ensuring accurate financial records.

Engaged with clients via phone, email, and letter to follow up on overdue accounts and negotiate payment plans.

Analyzed trends in payment delays, customer behavior, and credit risks to inform and refine collection strategies.

Assessed creditworthiness of new and existing customers, providing insights and recommendations to improve collection strategies.